Terms and conditions

DRAFT – these terms are being reviewed by Linzebi.ge and are not final yet.

1. General

These terms and conditions apply to every purchase in the online store linzebi.ge (the “store”). The seller is LTD “Kavita”, company code 205294368, M. Tsinamdzgvrishvili St. 110, 0164 Tbilisi, Georgia, e-mail sales@linzebi.ge, phone (+995) 571 72 22 33, (+995) 592 87 99 87.

By placing an order you confirm that you have read and accept these terms and our privacy policy.

2. Products

We describe our products as accurately as we can. Colours in photos may look slightly different on your screen. Contact lenses and lens care products are medical devices: choose lenses according to a valid prescription and follow the instructions of your eye care professional and of the manufacturer. You are responsible for the lens parameters (power, base curve, cylinder, axis and so on) you choose.

3. Ordering

  • You can order with or without a customer account.
  • After you place an order you receive a confirmation by e-mail. The contract of sale is concluded when we confirm your order.
  • If a product turns out to be unavailable, or a price was shown wrongly because of an obvious error, we will contact you; you may then change or cancel the order, and any amount you paid is refunded in full.

4. Prices

Prices are shown in Georgian lari (GEL). The price you pay is the price shown in the cart when you place the order. The delivery cost is shown separately at checkout before you pay.

5. Payment

  • Card payment online through UniPAY;
  • bank transfer to the account of LTD “Kavita” at TBC Bank – the bank details are sent with your order confirmation; please give your order number as the payment reference;
  • payment at the store – only for orders picked up at our store.

Courier orders are paid in advance. An order paid by bank transfer is sent once the payment has reached our account. An order that has not been paid is cancelled automatically 5 days after it was placed.

6. Delivery

We deliver anywhere in Georgia by courier: in Tbilisi within 2–3 working days (5 GEL, free for orders from 50 GEL), to 35 cities within 3–4 working days (10 GEL) and to other towns and villages within 3–4 working days (15 GEL). There is no delivery at weekends or on public holidays. Products ordered from the supplier (some contact lenses) take longer – the expected delivery time is shown on the product page. You can also pick up your order free of charge at our store in Tbilisi. Details: Delivery.

Please check the package when you receive it and tell us within 3 days if a product is damaged, missing or not what you ordered.

7. Returns and exchanges

If a product has a factory defect, or we made a mistake (for example, sent a wrong product), we refund the full price or exchange the product. How to send a product back: Return.

For hygiene reasons, contact lenses, solutions and eye drops can be returned only in their original, unopened and undamaged packaging, unless they are defective.

8. Warranty

The products we sell are covered by the manufacturer’s warranty and by the rights the law gives you. If a product turns out to be defective, contact us at sales@linzebi.ge – we will repair or replace it, or refund the price. The warranty does not cover normal wear and tear, damage caused by improper use, care or storage, or accidental damage (for example, broken frames or scratched lenses).

9. Personal data

We process your personal data to carry out your order and as described in our privacy policy.

10. Complaints and disputes

If you are not satisfied with a product or our service, please contact us first at sales@linzebi.ge or (+995) 571 72 22 33 – we answer as soon as possible and look for a fair solution. These terms are governed by the laws of Georgia; disputes that cannot be settled by agreement are resolved by the courts of Georgia.

11. Changes to these terms

We may change these terms. The terms published on this page when you place your order apply to that order.